Innovate Newport Community Manager

Greater Newport Chamber of Commerce
Innovate Newport Community Manager
 
What: The Greater Newport Chamber of Commerce is seeking a dedicated and dynamic Community Manager to join our team. This role is integral to fostering a vibrant and collaborative community within our coworking and innovation hub, Innovate Newport. The Community Manager will support the Greater Newport Chamber of Commerce by overseeing the day-to-day operations of the facility and providing exceptional service to our tenants and members, helping to build a thriving business ecosystem in the Greater Newport region.

Who: We are looking for enthusiastic and proactive individuals with a passion for innovation and community-building. Ideal candidates will possess strong communication, sales, operational, and customer service skills. A minimum of 2-4 years of experience in community management, facility management, membership organization, customer service, or a related field is preferred. Applicants should be organized, able to multitask, and have a proven track record of driving community engagement and satisfaction. 

Key qualifications include:
Experience in building and nurturing relationships with diverse stakeholders
Strong event planning and execution skills
Ability to manage daily operations and maintain a productive environment
Proven track record in sales and marketing to drive membership growth
Excellent problem-solving and strategic planning abilities
Strong oral and writing skills
Proficiency in CRM database management and Microsoft Office Suite

Key Responsibilities include:
1. Tenant and Member Relations: Build and nurture relationships with current tenants and members, responding to their needs, addressing concerns, and ensuring a positive, supportive experience. Foster open communication to ensure their continued satisfaction and success within the space. 

2. Community Building & Engagement: Create and execute internal events that build community and strengthen relationships among members, such as holiday parties, networking events, and other fun, collaborative activities. Regularly communicate with members through a weekly email blast, calendar updates, and the hallway monitor to keep everyone informed of upcoming events, workshops, and opportunities.

3. Sales and Marketing: Drive membership growth by recruiting new members through targeted sales and marketing efforts. Promote Innovate Newport’s unique value proposition to potential members, leveraging both digital and in-person strategies to attract new businesses and individuals. Promote membership packages, manage tours, and onboard new members.

4. Facility Rentals & Concierge Services: Oversee and manage facility rentals, ensuring that all event spaces are properly prepared and equipped. Act as a concierge to support event hosts with setup, cleanup, and technology needs. Provide exceptional customer service to ensure smooth, successful events, including coordinating audio/visual setups and ensuring the space meets the host’s requirements.

5. Daily Operations: Oversee day-to-day operations to maintain a productive and welcoming workspace.

6. Strategic Planning: Collaborate with leadership to develop long-term strategies for community growth and development, identifying opportunities to enhance the member experience and optimize facility usage.

7. Reporting and Feedback: Track KPIs, gather insights, and share progress with management.
 
How much: We offer a competitive salary and benefits package.

Where: This position is based at Innovate Newport in Newport, Rhode Island and is 100% in person. The Community Manager is expected to be onsite during working hours and on-call during off hours for any issues arising.

Apply: Send cover letter and resume to Erin@newportchamber.com. Please highlight how your experience aligns with the responsibilities of the Community Manager role. Applications will not be considered without a cover letter.

About Innovate Newport:
Innovate Newport is a dynamic coworking and innovation hub supported by the Greater Newport Chamber of Commerce and the City of Newport. It serves as a catalyst for business empowerment, offering flexible coworking spaces, private offices, and resources tailored to the needs of entrepreneurs, innovators, and collaborators. Dedicated to fostering economic growth and innovation, Innovate Newport plays a vital role in cultivating a thriving ecosystem for startups, established businesses, and thought leaders in the Greater Newport region. 
As one of the state’s largest business advocacy organizations, the Greater Newport Chamber of Commerce has been a trusted institution for over a century, representing nearly 1,000 members and over 50,000 employees. Through its leadership, Innovate Newport provides a platform for strategic partnerships, diverse programming, and collaborative opportunities, strengthening the region’s innovation economy and promoting prosperity for all.