Customer Pickup Associate

About Us

PEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stress less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What You'll Do

The Customer Pickup Associate will be responsible for greeting customers and helping to expedite the orders of our pickup customers. In order to successfully achieve this, the position requires flexible hours and the ability to work with both customers and various departments within the warehouse. The Customer Pickup Associate must be able to locate the customer’s order in our ERP system and then locate it in the warehouse. This will often require loading the orders into the customer’s vehicle and unloading orders when they are returned. This position is a seasonal full-time position consisting of 40 hours weekly. Hours from 8AM – 4PM. It is located primarily in Middletown RI.

The Day-to-Day

• Greet customers in the Customer Pickup Area
• Find customer’s order in the ERP system
• Locate customer’s physical orders
• Ensure accuracy of orders
• File proper paperwork and complete necessary computer work for completed orders
• Process payments for customers
• Serve as the go-between for customers and the sales team when needed
• Communicate to the sales team any issues that need to be resolved for customers
• Load and unload orders into customer’s vehicles
• Receive packages and letters for the company
• Maintain a clean Customer Pickup Area
• Receive and put away internal orders (i.e. supplies)
• Use company machinery to retrieve and put away orders
• All other assignments and projects as assigned by Manager

What We're Looking For

• Computer skills – able to learn new software (POR).
• Strong organization skills
• Ability to lift up to 50 lbs.
• Previous customer service experience required
• Strong customer service skills, professional with dealing with clientele
• Strong people skills
• Effective communication skills
• Ability to use warehouse equipment (lifts, two-wheelers, etc.) is preferred but not required

Why You’ll Like Working Here

• Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays
• Support for your personal life + wellbeing
• We like to celebrate + we do it often!
• Encouragement for Volunteer Days + giving back to our communities
• We foster and embrace an inclusive and diverse work culture

Compensation and Our Full Suite of Benefits

• $20/hour
• Medical, Dental + Vision Insurance
• Company-Paid Basic Life + AD&D Insurance
• Short Term & Long Term Disability Insurance
• Telehealth + Wellness
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Travel Assistance
• 401K Retirement Plan + Employer Matching

More About Us

• We’re not just a rental events company – our PEAK Code drives the work we do, every day.
• We’re partners in problem solving. We collaborate in order to push through challenges and succeed together.
• We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.
• We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.
• We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go “Above and Beyond”.

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily “culture-fits” or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

Interested parties may apply here.